1. Introduction
At Losja, we strive to ensure our customers are satisfied with their purchases. However, we understand that sometimes you might need to return an item. This Returns Policy provides detailed information about options and procedures for returning your order.
2. Eligibility for Return
2.1. Return Window
- All items purchased from Losja can be returned within 14 days of the receipt of the merchandise.
2.2. Condition of Items
- Products must be in the same condition as received, unworn, undamaged, and with all original tags attached.
- Items should be returned in the original packaging.
2.3. Non-returnable Items
- Please note that certain items cannot be returned due to hygiene reasons or special promotions.
- Lingerie and undergarments.
- Items marked as ‘Final Sale’ or ‘Non-Returnable’ at the time of purchase.
3. How to Return
3.1. Return Process
- If you wish to return an item, please contact us via email at [email protected] with your order number and details about the product you would like to return.
- We will respond quickly with instructions on how to return items from your order.
3.2. Refunds
- Once we receive and inspect your return, we will notify you via email about the status of your refund.
- If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment.
4. Shipping Costs for Returns
- Customers are responsible for all return shipping costs unless the item received is damaged or incorrect.
- We recommend using a traceable shipping method to ensure your return is received.
5. Contact Us
For any further questions regarding our returns policy or if you need assistance with your return, please email us at [email protected]. We’re here to help!
Note: Losja reserves the right to modify this return policy at any time. Always refer to this page for the most up-to-date information.